Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at atticblack@thetis.gr. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at atticblack@thetis.gr.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For smaller items, postal insurance is optional at check out. If an uninsured item is damaged during postage the item may not be returned. If an item is damaged during returned postage, Attic Black will not accept the item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Customs, Import Charges & Refused Deliveries 

For deliveries outside the European Union, any import duties, taxes, customs clearance charges or other fees imposed by the destination country are the responsibility of the recipient, unless expressly stated otherwise at the time of purchase.

Customers are asked to read our Shipping Policy carefully before placing an order, as it contains important information regarding international deliveries, customs procedures, import charges and the recipient’s responsibilities.

The recipient is responsible for responding promptly to requests from the courier or local customs authorities and for providing any information or payment required for customs clearance.

If a shipment is delayed, refused, returned, abandoned or destroyed because the recipient has declined to pay import charges, has failed to respond to the courier or customs authorities, or has otherwise failed to complete the import process, any resulting costs will be deducted from any refund due. These may include, where applicable, customs duties and taxes charged back to us, storage or holding fees, customs clearance charges, return transportation costs, additional courier charges, and abandonment or destruction fees.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

Any refund will be calculated only after the shipment has been returned to us, or after the courier has confirmed the final charges associated with the shipment. ATTIC BLACK cannot refund costs arising from the recipient’s refusal or failure to complete the import and delivery process.

Please refer also to our Shipping Policy, which forms part of these terms.

If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.